Internet Problems

Sometimes I feel more like a computer technician than an editor/writer. Today was one such time. This morning, I downloaded a Windows update and installed it onto my computer, as I do routinely. Immediately thereafter, I lost my Internet connection entirely. After spending an hour on the phone with tech support from my ISP, I was told it was a hardware problem. I switched to my laptop and connected via dial up. The same update downloaded and installed and -- you guessed it -- I lost my connection on that machine as well. At this point, I began to think that the problem had something to do with the update so I did a System Restore to yesterday and behold, my Internet was working once again. Apparently, there is a compatibility issue between the update and the ZoneAlarm firewall, which I have installed on both computers. We don't have ZoneAlarm on the office computer, so when I did the update on our computer this afternoon, there was no problem at all. All in all, I basically did little productive at all today except deal with computer issues.